Shipping & Return Policy

SHIPPING & STORE PICKUP

We ship anywhere around the world!  Each item will be boxed ready for gifting. It will be carefully packaged with padding and send to you in a bubble wrap envelope. We ship via Canada Post.

For items $800 and up. Please email us at info@suttonsmithworks.com regarding items $800 and up (in-stock items, special orders, custom orders), we recommend shipping this via FedEx. 

 

STORE PICKUP
Available upon checkout. You'll receive an email once the item is ready.

 

RETURNS & EXCHANGES

Purchased in-stock items online or in-store may be returned for refund within 10 days of purchase. Exchanges within 14 days of purchase.
Item must be returned in its original condition. The item cannot have been worn, sized, changed, or altered in any way.

Personalized, Special order and Custom order items are non-refundable and non-exchangeable.
If there are any issues with a purchase please contact us immediately so we can answer any questions in regards to the piece.

During our sale, items purchased online or in-store are not eligible for a refund, however, they may be exchanged in their original condition up to 10 days from the purchase date. The item cannot have been worn, sized, changed, or altered in any way.

 

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